Delete your VendorsAxis account

VendorsAxis

5595 Camino Besar, Yorba Linda, CA 92887

You can delete your VendorsAxis account and its data at any time. There are two ways to do it.

Delete some of your data without deleting your account

Remove uploaded certification documents.
Replace your company logo, which overwrites the image we stored before.
Clear optional profile fields: phone number, bio, website and service area.
Remove businesses from your blocked list.
Turn off push notifications for VendorsAxis in your device's system settings. To also delete the device registration we store, use the email option below.

These changes take effect immediately. Your account stays active.

For anything else, email support@vendorsaxis.com with the subject “Delete specific data” from the address on your account. We delete the requested items within 30 days.

From inside the app

Sign in, go to Profile, scroll to the bottom, and choose Delete My Account. You'll be asked to type DELETE to confirm. This is immediate and cannot be undone.

By email

If you can't sign in, email support@vendorsaxis.com from the address on your account with the subject “Delete my account”. We'll confirm your identity and delete the account within 30 days, usually much sooner.

What gets deleted

Your login — email address and password. You won't be able to sign in again.
Your profile: name, company name, phone number, website, bio, logo, ZIP code and service area.
Your trades, certifications and any certification documents you uploaded.
Your community posts.
Quote requests and call requests you sent.
Messages you sent.
Your record of the businesses whose contact details you looked up, and your saved connections.
Push notification registrations for your devices.

What we keep, and why

Messages sent to you by other people. Those belong to their sender and stay in their conversation history. Your side of the conversation is removed.
Abuse reports. If another member reported a message, we keep that report so the same conduct can't be erased by deleting an account. It no longer carries your personal details.
Billing records. If you ever paid for a subscription, we keep the invoice record as long as tax and accounting law requires. Payment card details were never stored by VendorsAxis — Stripe handles those.
Anonymous product feedback. Any feedback you submitted is unlinked from you and kept without your identity attached.
Match records. A match is a scored pairing between two businesses, not personal data. The record stays so the other member's history stays complete. Your account no longer appears in anyone's matches once it is deleted.
Reveals other members paid for. If another member spent a reveal to see your contact details, their record of that purchase stays. It now points at an anonymized account and carries none of your details.
Blocks other members placed on you. If someone blocked you, we keep that block so it can't be cleared by deleting an account. Any blocks you placed on other people are removed with your account.

Before you delete

Deleting is permanent. If you have an active subscription it will be cancelled as part of the deletion, and there's no refund for the remainder of the billing period. If you only want to stop notifications, you do not need to delete your account — you can turn them off for VendorsAxis in your device's system settings.

Questions: support@vendorsaxis.com